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Help Desk Support Live, Local, Friendly Help

First call resolution advertisement for CodeBlue Technology Help Desk
Help desk advertisement for CodeBlue technology
Local engineers that care image with CodeBlue Technology phone number
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Issue Documentation

Each customer interaction is documented for quality and support history

Communication Preferences

* Call-In

* Email

*Customer Portal 

* Desktop Support Agent

Help Desk Benefits

Cost Efficiency: Outsourcing to CodeBlue’s help desk can significantly reduce operational costs. Instead of maintaining an in-house team with salaries, benefits, and ongoing training expenses, companies can leverage the expertise of a third-party provider at a predictable, often lower cost.

Access to Expertise and Advanced Technology: CodeBlue specializes in support services and have access to the latest technology and industry best practices. This ensures that your business benefits from high-quality support, up-to-date security measures, and efficient problem resolution, removing the need for extensive in-house training or investment in new tools.

Scalability and Flexibility: CodeBlue’s help desk can easily scale with your business needs. Whether you need more support during peak times or less during slow periods, outsourcing allows you to adjust your service level without the complexities of hiring or downsizing staff. This flexibility ensures that you only pay for the services you need when you need them.

What our customers think!

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Call, Click, Come By

CodeBlue has 2 physical locations and we love to see our customers! If you’re in the Richmond or Northern Neck area, please consider us open for a visit!

Our team aims to take customer support to the next level. Where many competitors are getting rid of their call-in support and limit customers to email-only, we are here to serve in all of the ways you need. 

Each issue reported receives a trackable ticket with case details, history and technician notes. Each resolved ticket is cataloged for your use, and for our reporting. 

All collected configuration data or changes made to your systems are documented and you own that data. We provide all transparency in our support.

Friendly Helpful Service

CodeBlue was founded on a basic principle:
Customers need friendly IT support. 

We have operated for over 2 decades under this idea that each interaction, should be positively memorable in both technical and personal aspects. 

Our team is encouraged to practice radical hospitality. Something we celebrate daily, internally and externally.

Service is a privilege and something we take seriously.