For small business owners, ticketing metrics are crucial when selecting an IT support company, as they offer valuable insights into responsiveness, efficiency, and the overall quality of support services. Key metrics, such as average resolution time, first response time, and ticket closure rates, help business owners assess how quickly and effectively their IT issues will be resolved, minimizing downtime and ensuring consistent operational performance.

By partnering with CodeBlue, small business owners can confidently rely on their IT partner to maintain smooth operations, address issues promptly, and facilitate growth without technical disruptions.