Ticket Metrics
Shared and Reviewed for Quality Assurance
What Our Customers Think
Steven Summers
January 17, 2025
Trustindex verifies that the original source of the review is Google.
Code Blue has great customer service and technical expertise at every level of my experience as a COO and Executive. I highly recommend them for your IT strategic and operational needs.
Owner's reply Steven, thank you so much for your kind words! We appreciate your business and your trust.
Donald Naumann
December 18, 2024
Trustindex verifies that the original source of the review is Google.
Agent was professional and knowledgeable. Fixed issue quickly
Owner's reply Donald, thank you for your kindness and support! We’re grateful for you and the opportunity to serve.
Jana Coelho
December 10, 2024
Trustindex verifies that the original source of the review is Google.
It is very hard to find a good IT company. However, we have managed to find one and that is CodeBlue. The team is just superb. Moe Okeilli is the greatest, if I need anything at anytime he is always available. Our firm just opened a 2nd location and the process was so smooth, I feel like I can open another 10 as long as I have CodeBlue, Moe and Andrew. To those who want the best service and professionalism, CodeBlue and their team is the way to go. Thanks Moe for always being there. You are absolutely amazing. Thanks Andrew for always getting things right. I would not be able to run our firm without your IT support.
Owner's reply Thank you so much for your kind words! We truly appreciate the opportunity to help your firm expand and provide support.
John Harbin
November 22, 2024
Trustindex verifies that the original source of the review is Google.
Prompt friendly and affordable!! Will highly recommend!!
Kathryn Montgomery
October 30, 2024
Trustindex verifies that the original source of the review is Google.
Scott is always persistent on difficult tech solutions and helps get my computer up and running via remote access or in-person whenever anything glitches. Couldn't live without Scott from Code Blue!
Owner's reply We agree Kathryn! And feel the same! Scott is amazing and we’re grateful for him and your kindness in sharing your experience. We are honored to serve!
Why Metrics Matter
For small business owners, ticketing metrics are crucial when selecting an IT support company, as they offer valuable insights into responsiveness, efficiency, and the overall quality of support services. Key metrics, such as average resolution time, first response time, and ticket closure rates, help business owners assess how quickly and effectively their IT issues will be resolved, minimizing downtime and ensuring consistent operational performance.
By partnering with CodeBlue, small business owners can confidently rely on their IT partner to maintain smooth operations, address issues promptly, and facilitate growth without technical disruptions.
Your Metrics
CodeBlue maintains custom metrics for customers that make sense for your success.
* On and Off Boarding Requests * New Hardware Requests * Productivity challenges with software * Training opportunities
